#14: Hug Your Haters and Word of Mouth with Jay Baer
Jay Baer joins the show to discuss a world of rising customer expectations, creating competitive advantage, interacting with customers in public, Wendy's snark, the death of the phone call, social media shaming, and his forthcoming book "Talk Triggers."
Video of Scott's Interview with Jay Baer
Podcast Audio of Scott's Interview with Jay Baer
- Convince and Convert, Jay Baer's digital marketing and customer service consultancy
- jaybaer.com, Jay Baer's personal website
- Jay Baer's Books on Amazon.com, including "Hug Your Haters"
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Transcript of Scott's Interview with Jay Baer