#14: Hug Your Haters and Word of Mouth with Jay Baer

Jay Baer joins the show to discuss a world of rising customer expectations, creating competitive advantage, interacting with customers in public, Wendy's snark, the death of the phone call, social media shaming, and his forthcoming book "Talk Triggers."

Podcast Audio of Scott's Interview with Jay Baer

Show Notes

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Transcript of Scott's Interview with Jay Baer

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